Toolbox too big???

1 min read

I'm working on a project looking at the integration of Qualtrics survey software with our Salesforce CRM platform. One of the questions that keeps coming to mind, is what problem will it solve that I can't solve with tools we already have, like Form Assembly. I was hoping it would enable offline data collection, but that feature appears to be incompatible with the Salesforce integration. I like that Qualtrics allows our end users to collect information, but I'm not sure they will be comfortable with connecting to Salesforce - several hoops to jump through.

This got me thinking about how various technologies have given us multiple ways to solve each problem. Finding the right solution is highly dependent on the particular use case, the comfort level of the user, cost, etc. 

I think folks get irritated when I offer multiple ways to address an issue, they want one blanket recommendation or "best practice." Too bad there isn't one...